Web Hostly

Privacy Policy

Privacy Policy

Effective Date: November 4, 2024
Last Updated: June 2, 2025

Web Hostly (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our services or interact with our website.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who We Are

Web Hostly
Website: https://webhostly.co.uk
Email: support@webhostly.co.uk
Registered in the United Kingdom

We are a UK-based web hosting company providing hosting, domain registration, email, and digital services to startups, businesses, and individuals.

2. What Personal Data We Collect

We collect different types of personal information depending on your interaction with us:

a) Account & Contact Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Company name (if applicable)

b) Payment & Financial Data

  • Payment method details (e.g., card type, PayPal ID)

  • Billing history

(Note: We do not store full card details. Payments are processed securely by third-party payment processors.)

c) Technical & Usage Data

  • IP address

  • Browser type and version

  • Operating system

  • Device identifiers

  • Log files (e.g., server logs, error logs)

  • Usage patterns and site activity

d) Communication Data

  • Emails or messages you send to our support

  • Live chat records

  • Feedback or testimonials

3. How We Use Your Data

We process your data for the following purposes:

  • To set up and manage your account

  • To deliver web hosting and related services

  • To process payments and renewals

  • To send invoices, service alerts, and account notifications

  • To provide customer support and resolve issues

  • To comply with legal obligations

  • To prevent fraud, misuse, and ensure service security

  • To improve our website and service performance

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual Necessity – to deliver services you purchase from us

  • Legal Obligation – for compliance with legal and tax requirements

  • Legitimate Interest – to operate and improve our services, prevent fraud

  • Consent – for marketing where required

5. How We Share Your Data

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)

  • Domain registrars (e.g., Nominet, ICANN-accredited registrars)

  • Support tools (e.g., live chat, email ticketing platforms)

  • Regulatory or legal authorities, if required by law

  • Third-party vendors for analytics, backups, and infrastructure

We do not sell your data to third parties.

6. International Data Transfers

Some of our partners or infrastructure providers may be located outside the UK. When data is transferred outside the UK, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions

  • Standard contractual clauses

  • Binding corporate rules

7. Data Retention

We retain your personal data for as long as necessary to:

  • Provide services

  • Fulfill our legal, tax, and reporting obligations

  • Resolve disputes and enforce agreements

Inactive accounts and data are securely deleted or anonymized after a reasonable period (usually 6 years for billing data).

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Access – Request a copy of your personal data

  • Rectification – Correct any inaccurate data

  • Erasure – Request deletion of your data (subject to legal obligations)

  • Restriction – Limit how your data is used

  • Portability – Receive data in a structured, machine-readable format

  • Objection – Opt-out of certain processing, such as marketing

  • Withdraw Consent – Where processing is based on consent

To exercise your rights, contact us at: privacy@webhostly.co.uk

9. Cookies & Tracking

We use cookies and similar technologies to:

  • Understand website usage

  • Remember user preferences

  • Enhance performance

For full details, see our Cookie Policy.

10. Security Measures

We implement industry-standard security measures to protect your data:

  • SSL encryption

  • Secure data centers

  • Firewall and malware protection

  • Role-based access control

  • Regular audits and penetration testing

11. Marketing Communications

We may send occasional updates or promotional messages. You can opt-out at any time by:

  • Clicking the unsubscribe link in emails

  • Managing preferences in your client area

  • Contacting us directly

12. Children’s Data

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the new effective date.

14. Contact Us

If you have any questions or concerns, please contact:

Data Protection Officer
Email: privacy@webhostly.co.uk